The agreement between you and iMatrix Systems when you use EdgeUplink eSIMs, iMatrix hardware, iMatrix Cloud, and related services.
By purchasing iMatrix or EdgeUplink hardware, activating an EdgeUplink eSIM, using iMatrix Cloud, or otherwise using our services, you agree to these Terms of Service ("Terms") and our Privacy Policy. If you're accepting on behalf of a company, you represent you have authority to bind that company.
iMatrix Systems, Inc. provides:
You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us immediately of any unauthorized access.
Hardware and eSIMs sold by iMatrix are yours from the moment of purchase. We do not loan, lease, or rent devices. There are no return obligations and no vendor-controlled kill switches. The only charge connected with cancelling an eSIM’s service is the first-year cancellation charge in Section 5.3.
All devices include a 1-year hardware warranty covering manufacturing defects. Extended warranty plans are available. Damage from misuse, modification, or force majeure is not covered.
See our Shipping Policy and Return Policy for current terms.
EdgeUplink data plans (Lite, Standard, Plus, Max and Pro) bill monthly per eSIM, in USD, on the plan and zone you select when you activate the eSIM in iMatrix Cloud. The first month is charged at activation and each later month in advance by card. Accounts whose total monthly charges are under $10 are billed quarterly in advance. Overage above a plan’s included data, the Verizon add-on, SMS, and paused eSIMs ($0.25 per month) are charged at the rates shown on the Plans page at the time of use. Each eSIM carries a one-time activation and EdgeUplink provisioning charge, shown at purchase and paid with the eSIM. Pooled and higher-volume pricing is set in a written quote.
You can cancel an eSIM’s service, or change its plan or zone, from iMatrix Cloud at any time. There is no contract. Cancellation takes effect at the end of the current billing period.
If you cancel an eSIM’s service within 12 months of activating it, a one-time charge of $0.25 applies for each full month remaining in that 12-month period, up to a maximum of $2.75 per eSIM. No charge applies after the first 12 months, when a plan or zone is changed rather than cancelled, or when an eSIM is paused. Pooled and quoted plans follow the minimum-commit terms in the quote.
We target 99.9% uptime for iMatrix Cloud. Cellular network availability depends on the underlying MNO partners and their roaming agreements. Scheduled maintenance will be announced in advance. We do not guarantee uninterrupted service; see Section 9 for limits of liability.
You retain all rights to the telemetry and business data you generate using our services. iMatrix stores and processes that data as described in the Privacy Policy. You can export raw data or request account deletion at any time.
We may use aggregated, de-identified data to improve our services, produce benchmarks, and train models — but never in a form that identifies you or your operations.
You agree not to:
iMatrix retains all rights, title, and interest in our hardware designs, firmware, software, eSIM applets, trademarks, and documentation. You are granted a limited, non-exclusive license to use these in connection with your subscribed services.
To the maximum extent permitted by law, iMatrix's total liability for any claim arising out of or related to the service is limited to the fees you paid to iMatrix in the twelve (12) months preceding the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages.
The service is not a substitute for qualified personnel. Temperature excursions in vaccine storage, hours-of-service compliance, emergency alerts, life-safety monitoring, and similar use cases require human oversight. iMatrix provides monitoring and connectivity; operational decisions remain your responsibility.
You agree to indemnify and hold iMatrix harmless from third-party claims arising from your use of the service in violation of these Terms, your misuse of another party's data through our service, or your violation of applicable law.
These Terms apply for as long as you use our services. We may suspend or terminate accounts for material breach, non-payment, or unlawful use, with reasonable notice where practicable. Sections that by their nature should survive termination (IP, limitations, indemnities) will survive.
We may update these Terms as our services evolve. Material changes will be announced by email to account holders and posted here with a revised "Last updated" date. Continued use after the effective date constitutes acceptance.
These Terms are governed by the laws of the State of Nevada, USA, without regard to conflict-of-law principles. Disputes will be resolved in the state or federal courts located in Nevada, unless otherwise required by applicable consumer-protection law.
Questions about these Terms:
iMatrix Systems, Inc.
100 McFaul Way, Suite 201 / Box 12073
Zephyr Cove, NV 89448, USA
Phone: +1 (844) 545-1007
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