Terms of Service

1. Acceptance of terms

By purchasing iMatrix or EdgeUplink hardware, activating an EdgeUplink eSIM, using iMatrix Cloud, or otherwise using our services, you agree to these Terms of Service ("Terms") and our Privacy Policy. If you're accepting on behalf of a company, you represent you have authority to bind that company.

2. The service

iMatrix Systems, Inc. provides:

• EdgeUplink connectivity — programmable, GSMA-compliant IoT eSIMs with global coverage across 700+ partner networks in 190+ countries.
• Hardware — FleetConnect gateways, Neo sensors, Micro Gateway, EdgeUplink eSIMs, and related products.
• iMatrix Cloud — the SaaS platform that ingests, stores, analyzes, and surfaces your telemetry, and where every EdgeUplink eSIM is provisioned and managed.
• Professional services — deployment, calibration, FSMA validation, and OEM integration (sold separately).

3. Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us immediately of any unauthorized access.

4. Hardware and eSIM purchases

4.1 You own the hardware.

Hardware and eSIMs sold by iMatrix are yours from the moment of purchase. We do not loan, lease, or rent devices. There are no deactivation fees, no return obligations at contract end, and no vendor-controlled kill switches.

4.2 Warranty.

All devices include a 1-year hardware warranty covering manufacturing defects. Extended warranty plans are available. Damage from misuse, modification, or force majeure is not covered.

4.3 Shipping & returns.

See our Shipping Policy and Return Policy for current terms.

5. Subscription services (iMatrix Cloud and EdgeUplink data)

5.1 Billing.

iMatrix Cloud, EdgeUplink data plans, and pooled data bill monthly per device or per pool on the plan you select (Standard, Pooled, Enterprise, or equivalent). Charges are in USD unless otherwise specified.

5.2 Cancellation.

You can cancel or change plans from iMatrix Cloud at any time. Cancellations take effect at the end of the current billing period. There are no early-termination fees on Standard plans. Pooled and Enterprise plans may have minimum-commit terms specified at the time of purchase.

5.3 Service availability.

We target 99.9% uptime for iMatrix Cloud. Cellular network availability depends on the underlying MNO partners and their roaming agreements. Scheduled maintenance will be announced in advance. We do not guarantee uninterrupted service; see Section 9 for limits of liability.

6. Your data

You retain all rights to the telemetry and business data you generate using our services. iMatrix stores and processes that data as described in the Privacy Policy. You can export raw data or request account deletion at any time.

We may use aggregated, de-identified data to improve our services, produce benchmarks, and train models — but never in a form that identifies you or your operations.

7. Acceptable use

You agree not to:

• Use the service for any unlawful purpose or in violation of any applicable law.
• Interfere with or disrupt the integrity or performance of the service.
• Attempt to gain unauthorized access to the service or other customers' data.
• Reverse-engineer, decompile, or tamper with iMatrix firmware or eSIM applets except as permitted by license or applicable law.
• Use the service for purposes listed on our Prohibited Use Cases page.

8. Intellectual property

iMatrix retains all rights, title, and interest in our hardware designs, firmware, software, eSIM applets, trademarks, and documentation. You are granted a limited, non-exclusive license to use these in connection with your subscribed services.

9. Limitations of liability

To the maximum extent permitted by law, iMatrix's total liability for any claim arising out of or related to the service is limited to the fees you paid to iMatrix in the twelve (12) months preceding the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages.

The service is not a substitute for qualified personnel. Temperature excursions in vaccine storage, hours-of-service compliance, emergency alerts, life-safety monitoring, and similar use cases require human oversight. iMatrix provides monitoring and connectivity; operational decisions remain your responsibility.

10. Indemnification

You agree to indemnify and hold iMatrix harmless from third-party claims arising from your use of the service in violation of these Terms, your misuse of another party's data through our service, or your violation of applicable law.

11. Term & termination

These Terms apply for as long as you use our services. We may suspend or terminate accounts for material breach, non-payment, or unlawful use, with reasonable notice where practicable. Sections that by their nature should survive termination (IP, limitations, indemnities) will survive.

12. Changes to these terms

We may update these Terms as our services evolve. Material changes will be announced by email to account holders and posted here with a revised "Last updated" date. Continued use after the effective date constitutes acceptance.

13. Governing law

These Terms are governed by the laws of the State of Nevada, USA, without regard to conflict-of-law principles. Disputes will be resolved in the state or federal courts located in Nevada, unless otherwise required by applicable consumer-protection law.

14. Contact

Questions about these Terms:

iMatrix Systems, Inc.
100 McFaul Way, Suite 201 / Box 12073
Zephyr Cove, NV 89448, USA
Phone: +1 (844) 545-1007
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